Frequently Asked Questions

A team of expert designers, programmers, project managers and marketing professionals here to help you create or update your website as fast as possible with minimal expense. TemplateServe provides fast, high quality website template customization, software installation and configuration, and content services, as well as skins, themes and templates for various engines.

The best way to think of TemplateServe Credits is that they give customers the power to request on-demand website services. Credits are non-expiring and can be used at any time, so whenever you need assistance we can help you, no matter how big or small the task. Each TemplateServe credit is worth $20 and credits are deducted from the total project cost, unless a customer wishes to reserve credits for future TemplateServe goods or services. Once you buy TemplateServe credits you gain immediate access to submit tickets and communicate directly with our project managers. You may purchase as many credits as you like to begin, but only need to purchase 1 credit to gain full access to our ticketing system.

The benefits of TemplateServe Credits are as follows:

• Faster quotes. We offer free quotes in 1-3 business days. With credits, you can get a quote and begin your services the same day.
• Guaranteed service. All services paid for from TemplateServe Credits are backed by our 100% money-back guarantee.
• Special discounts. Every now and then we offer discounts on our services for TemplateServe Credits customers.
• Better collaboration. Credits give you instant access to our ticketing system where you can upload files and communicate with a project manager.
• Transferable services. Purchase credits and you can use them however you like, even transfer them to a friend.

Our template customization form is intended to represent the most basic and often-requested customizations. If you are unsatisfied by the quote for additional requests, and do not want to move forward with the existing order, you may request a full refund prior to beginning the project.

Open source technologies make managing your own Web site simple. We focus on open source CMS like Drupal and Wordpress to build Websites that are easy to use and manage while giving enterprise-level power and content control. You can choose a professional website template from us or any online template vendor, such as TemplateMonster. We can even customize your current website, or choose a template for you. To get started, buy TemplateServe credits and submit a ticket or simply email us the customizations you require and we will invoice you via through Paypal. Find out more about our process.

No, you don't need any special skills at all. If you have chosen a template, all you need is to email us with (a) the template of your choice or a way to access it and (b) the desired changes. If you have purchased TemplateServe credits, then you already received a login to submit tickets and upload files directly to us. If you do not have a Website or template, choose from one of our website templates to get started. If you already have a Website, just email us a description of the desired customizations. We'll take care of the rest.

We are TemplateServe, formerly Template Tuning Service. Template Tuning and the rest are different companies.

Non-unique price: When purchasing our templates at a non-unique price, you will get all source files of the template, so you will be able to modify everything according to your preferences. You are also allowed to customize and resale the ready made website based on the template in one project only. However, you are not allowed to reuse, amend or resale the template.

Unique price: If you really want to own the full rights on the template and ensure that no one else has the same design, we offer a “Unique Price” that provides full rights to the particular template. This is granted for any use according to your desire. Also the template is erased from the database and you become the sole owner. In other words, you get the license to use the template. Although the price is higher, you would obviously pay the same price or more to have a custom website designed, but in that case you would have to wait weeks or months even before receiving a final product, which you may or may not be satisfied with. Our unique pricing allows you to get a custom website instantly, plus you get to see the website live and in action before you buy.

We accept Payment via Paypal or credit card directly from our website. We accept the following cards: VISA, MasterCard, AMEX and DISCOVER.

A website template is a pre-made website or theme "without contents", very similar to a document or greeting card template, where you insert any images or text. The main advantage is that unlike custom design, which can take months, you know exactly what you're getting and when it will be delivered. Using a template does not mean that your website will look like a copy of other sites. It depends on the extent of customizations. In fact, even custom design studios use templates, they just keep it a secret. Our philosophy is that there's no reason to be ashamed of using templates, it's a smart way to build a website! Think of a website like a house. When you shop for a house it may have all the same components of other houses on the block, but you decorate it and renovate it and eventually it becomes something unique. That's what template customization is. And just like a home, there are some cases where building from scratch is the right choice and purchasing an existing home is the right choice - it depends on your budget and goals.

You can purchase a professional website template from us or anywhere online. Just provide us access to the template - either via email, download link, or by uploading to our website - and a list of your desired customizations and we will take care of the rest. Yes, you can also send us your own design concept to translate into a website. Contact us for a free quote.

We speak design, technology and English. We will communicate with you via phone, email, text message or however you like. Some clients like to provide illustrations or PowerPoint presentations, and that can be very helpful. But to be clear, you don't need any technical skills to give us the idea of your future site. It's helpful if you know things like how many pages you want on your website, what colors you want included, the category of your business, and all the content that you want to add to your website before we begin. This makes it easier for everyone and ensures that your website is delivered on time and on budget.

You may order any template customization you want. We provide a wide range of services, from simple pasting customer's text, to creating custom scripts and flash animating. View our price list or order template customization now.

To find out more about what you can and cannot do with your purchased website template, please view the Terms of Use.

Once you have explained to a support manager what exact template customization you desire, the manager will set the preliminary term of delivery. Typical customizations take between 1-3 business days, but there can be some delays if you don't provide the necessary information, such as correct contact information or files (texts, images, etc.)

Yes, we provide templates that are designed for mobile websites as well as responsive design templates and themes. View our website templates section for a variety of options.

No. Once the project is in production it will be completed using the original files. Please be sure to check your files before sending.

Make sure you have all necessary information and files (texts, images) that will allow us to completely understand your project, give you the right quote and proceed with production. Be sure to proofread your files, make sure you are sending us the precise text that you want to use. Do not send us a dump of information and expect us to sort through it to find the relevant content. Organize your content by the appropriate webpage and if necessary section of the webpage in which it should appear. You will not be able to provide changes after the project is in production. If you need to make changes you will have to order the service again.

You may: Build any website using the template in any way you desire. You may not: Resell or redistribute templates; Claim intellectual or exclusive ownership to any of our products, modified or unmodified; Make more than one project using the same template (in order to do so you will have to purchase the same template again, unless you have purchased it as a unique template).

1000 MB - 5000 MB disk space shared hosting account plus unlimited POP3 Email Accounts with SMTP. Hosting plans are billed from $4.95 to $19.95 per month and you can cancel, upgrade or downgrade your hosting plan at any time. Programming and database features include:

- Unlimited MySQL Databases with phpMyAdmin Access
- Programming Languages: CGI, Fast CGI, PHP 5, Ruby on Rails, Perl, Python, SSI
- Programming Modules: Curl, CPAN, GD Library, Image Magick
- System Management: SSH Access and Cron Job Scheduling
- FrontPage Extensions

You may view our refund policy here. Please access the following for assistance.
Live Chat: http://template-help.com/chat
Ticket System: http://esupport.template-help.com
Phone: 1-347-342-0463, 1-518-312-4147